Making a Booking

Making a Booking - Frequently Asked Questions

Please choose one of the following topics:

How far in advance should I book my ski trip?

Things you should know

How to contact us?

Do you offer skiing/snowboarding lessons?

What is included in a standard package?

What are the best resorts for advanced skiers?

What resorts have short transfer times?

What are the best resorts for families?

What are the best resorts for apres ski?

What resorts are budget-friendly?

What snow-sure resorts do you have?

What resorts have the best chalets?

What are the best resorts for beginners?

When does the ski season typically begin and end?

I'm looking to book a ski trip, how does it work?

Is it possible to secure the booking or the package price?

Does the booking or individual trip components include insurance?

How can I book a trip for a large group?

Can I take a pet with me?

Can I book flights and transfers without booking accommodation?

Can I book a trip before renewing my passport?

Do you have any wheelchair accessible resorts?

Are you ATOL, ABTOT and ABTA protected?

Can we pay in instalments or with a deposit?

Can I get a discount?

Do you have any early bird offers?

Do you offer short breaks or only week-long packages?

Will I have phone signal in the resort?

Can I get NHL, NHS, Blue Light discounts?

I booked a 'Bring a friend for free' lesson, is this confirmed?

Is travel insurance included in the booking?

Where can I find more details about the accommodation's facilities?

Where can I find the check-in and check-out times for accommodations, and can they be changed?

How can I find where the accommodation is located?

How can I book different room types in one booking?

Are the photos of the accommodation on the website the actual photos of the accommodation I want to reserve?

Are bed linen and towels included with my booking?

Is there childcare available at the resort?

What types of accommodation do you offer?

Can group members leave from different airports?

Will a layover give me enough time to get to the next flight?

What types of cabin bags can I bring?

What is my luggage allowance?

Is luggage included in the package price?

Can I add my airline membership number to the booking?

How to check your luggage allowance and that your luggage has been booked on the airline's website?

What are the differences between all transfer services?

What is the minimum age to rent a car and can it be changed?

Will the transfer vehicle provided by WeSki have enough space for my skis or snowboard?

Does the car hire include snow chains or snow tires?

How do I get from the airport to the resort?

Are there shuttle services between the accommodation and the ski lifts?

Will the transfer include a car seat for my child?

Are there discounts on ski passes for children and seniors?

On which days of my holiday is the ski pass valid?

Can I change the duration of the ski pass?

Where can I find the location of the ski pass office?

Can I upgrade the lift pass to a wider ski area?

Do the ski passes include insurance?

What is included in the equipment hire package?

Does the equipment hire booking include insurance?

What are the pick-up and return times for equipment hire?

Can I rent ski clothes at the resort?

Can I switch from skiing to snowboarding in the middle of my trip?

New Bookings & Documents

I can't find my confirmation email. What should I do?

How do I find the best deals on ski holidays?

What payment methods are accepted?

What is a breakage deposit?

When booking a trip, can group members pay at different times? Will the trip be secure?

Is it possible for each group member to pay for their portion of the trip?

Is it possible to pay for my package in installments?

How can I apply my WeSki credits to my new booking?

Can I use a debit card to complete my reservation?

How do I know if my booking was cancelled?

We're here to helpCan't find what you're looking for? We're here to help. Start a conversation and one of our experts will be happy to help you.

WeSki is a trading name operated by WeTrip Ltd. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.

Package holidays that do not include travel by air are financially protected via ABTOT.

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