Before You Go

Before You Go - Frequently Asked Questions

Please choose one of the following topics:

Things you should know

What safety measures are in place?

What should I pack for a snow skiing trip?

How can I find out about current snow conditions and weather forecasts?

How do I navigate the resort's trails and slopes?

How can I stay safe while skiing or snowboarding?

Are there non-skiing activities available at snow skiing destinations?

Are there dining options available at snow skiing destinations?

How can I change my flights after booking?

Is it possible to add another person to my booked trip?

How can I tell you about special requirements/requests?

Can I add luggage or ski equipment to my booking after it's been booked?

When is the latest I can request changes to my booking?

Can I change my accommodation after making my booking?

Is it possible to change the dates of my trip?

Can I change a name on my flight ticket?

Where can I find the check-in instructions for my accommodation?

I will be arriving outside check-in hours. Can I still check-in?

How can I change the type of bed I have booked?

Can I add luggage or ski equipment to my booking after it's been booked?

What is the booking reference for my flight, and where can I find it?

What if I missed my inbound flight due to my transfer being late?

How can I check in for my flight?

Can I select my seats for the flight?

Can I bring a trolley on the flight?

What if my flight is cancelled?

What if my flight is delayed?

What car park options are available for our car hire?

What do I need to take to pick the car up?

Is my car hire insured?

Will I have to pay for anything when I pick up my car?

Can we combine our transfers with another group?

Can we add more people to our transfer?

Can I add a second driver to our car hire?

What are the pick-up and return times for equipment hire?

Where can I find the location of the equipment hire shop?

New Bookings & Documents

What is my WeSki booking reference number?

Is the trip confirmed once payment has been made?

How do I find my booking information?

How do I know my booking is confirmed?

Security Deposits

I paid a deposit. When is the remaining balance due?

Will I need to pay anything extra upon arrival at the resort?

How do I pay my remaining balance?

Can I change my payment due date if I have paid for my trip with a deposit?

If I cancel my trip within 7 days of departure, will I receive a refund?

Is it possible to cancel my trip and receive a refund if it's just me who can't make it?

How can I cancel my booking?

We're here to helpCan't find what you're looking for? We're here to help. Start a conversation and one of our experts will be happy to help you.

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